Article: Can charm offensive silence public attack? Given the furore over Brassed Off Britain, the DMA stands accused of failing to mount a PR charm offensive. With many fearing for the future of the industry, is it now time to bin the 'junk mail' tag once and for all?(news analysis)

Amid a barrage of brickbats from BBC consumer show Brassed Off Britain and the national press alike, the besieged DMA (UK) is fighting s rearguard action like never before.

DMA managing director James Kelly, who braved a grilling from a live studio audience as 'junk mail' was officially named BBC viewers' most loathed bugbear, is like a general rallying his troops to rescue the direct sector's reputation. After the industry's image and reputation were publicly dragged through the mud on what Kelly branded a "gameshow" series finale (PM last week), just about everyone is vilifying the sector, including consumers, PR companies and brand specialists.

So ...

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