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Article: UniPress Software Announces New, Powerful Service Level Management in FootPrints Web-based Service Desk Software.
- Article from:
- Business Wire
- Article date:
- July 8, 2004
CopyrightCOPYRIGHT 2004 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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EDISON, N.J. -- New FootPrints Service Level Management Module Helps Organizations Manage Service Level Agreements With Users and Proactively Monitor SLA Performance to Ensure Compliance
UniPress Software, Inc., a leading provider of web-based service desk automation software, today announced that FootPrints 6.5, its flagship support automation solution, now includes a comprehensive service level management module designed to help customer support centers and help desks meet their defined service level agreements between the service desk and the users. This new capability gives organizations of any size the ability to proactively track and monitor service level ...
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