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Article: Colorado Springs, Colo., McDonald's Uses Call Center to Make Fast Food Faster.
- Article from:
- The Denver Post (Denver, CO)
- Article date:
- November 10, 2003
CopyrightCOPYRIGHT 2003 The Denver Post. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: Jennifer Beauprez
Nov. 10--COLORADO SPRINGS, Colo.--Steve Bigari watched the herd of teenagers who at 11:55 a.m. each weekday cross the street and head straight for the doors of his McDonald's restaurant.
"Here they come," said Bigari, the franchise owner of this Academy Boulevard McDonald's.
Normally, stress would kick in when the 50 or so Mitchell High School students arrived en masse to inhale burgers and ice cream sundaes. The line would be out the door, he said.
Today, Bigari marvels at the students' new routine: They walk straight to their "usual" tables, pick up a white phone on the wall and place their orders with a ...