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Article: Taming the tiger: Johns Hopkins Health System employs automation to tackle the organizational management of thousands of annual alerts and recall notices.(What works: alerts management)(Johns Hopkins Health System)
- Article from:
- Health Management Technology
- Article date:
- August 1, 2004
CopyrightCOPYRIGHT 2004 Nelson Publishing. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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The management of recalls and alerts in healthcare is a complex, challenging issue. It is often under-resourced and not clearly understood. Typically, it receives minimal organizational focus until an event impacts a patient. That was the case at Johns Hopkins Health System, and it spurred us into action.
PROBLEM
On Nov. 30, 2001, a recall was issued for a bronchoscope that had a serious design flaw, making it almost impossible to clean. The manufacturer sent the recall notice to the delivery address that it had on record for our organization--which, in fact, was a loading dock. The recall notice subsequently floated around our organization for two ...