Article: Relationship of chance: an award-winning relationship begins in the pages of Agri Marketing.

In late summer of 2002, the senior management team of Champaign, Ill.-based Farm Credit Services of Illinois was searching for an experienced marketing communications firm to help re-energize the Farm Credit brand. After 85 years in business, the multibillion-dollar financial institution, which serves 60 counties throughout Illinois, faced increased competition from national banking conglomerates, community banks and other lending institutions. As a result, Farm Credit found itself losing market share among its customer base of farmers, agribusinesses and landowners.

"I knew it was imperative that we take some major steps to reclaim our leadership position in the ...

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