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Article: Grand central scheduling: case history: a hospital radiology department gains physician satisfaction and treatment efficiency with a centralized scheduling solution.(Scheduling)(Alamance Regional Medical Center)
- Article from:
- Health Management Technology
- Article date:
- October 1, 2004
CopyrightCOPYRIGHT 2004 Nelson Publishing. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Busy physicians appreciate efficiency, especially when it comes to booking an outpatient screen or test. Having to call multiple departments or wait on hold for confirmation can eat away valuable time physicians could otherwise use to treat patients. A North Carolina medical center's radiology department was very familiar with this challenge--until it implemented a centralized scheduling solution.
Multiple Numbers, Long Wait Times
Alamance Regional Medical Center (ARMC) is a 238-bed medical complex in Burlington, N.C. Physicians who used ARMC's radiology services were frustrated with the scheduling process. Instead of calling one central number and ...