Article: Frame fame: Deborah Lotz's Jewel Box Platinum creates displays honoring the achievements of the recording industry's top-selling artists.(Small Business)(Jewel Box Inc.)

DEBORAH Lotz had always wanted to run a business that combined her passions of art and music: designing those often-elaborate displays that frame gold and platinum records.

But to break into this niche, Lotz needed a crucial license from the Recording Industry Association of America. Only a few small firms have it, and the RIAA preferred to keep the coveted license on a tight leash.

Every few weeks, Lotz would call the woman in charge of licensing at the RIAA. "It got to be a pretty funny routine: I called and she said, 'No, sorry, I can't get you that license,'" Lotz recalled.

Meantime, Lotz, who had worked for years in a West L.A. frame shop, ...

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