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Article: Knowledge Management in Hospitality and Tourism.
- Article from:
- Journal of Hospitality and Tourism Management
- Article date:
- August 1, 2004
- Author:
CopyrightCOPYRIGHT 2004 University of Queensland Press. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Ricarda B. Boucken & Sungsoo Pyo (Eds.) (2002). New York: Haworth Hospitality Press. Hardback US$39.95; ISBN 0-7890-2146-3 Softback US$22.9; ISBN 0-7890-2147-1
The book Knowledge Management in Hospitality and Tourism is an excellent resource for both practitioners and academics. It provides an introduction to the concepts, issues and techniques associated with knowledge management in a compact and easy-to-access form. The book consists of six articles and an introduction by the editors Ricarda Bouncken and Sungsoo Pyo. Some of the chapters lend substantial clarity to concepts that are increasingly gaining attention. The case studies exemplify real-life ...