Article: Ofcom to strengthen consumer safeguards in fixed-line telecoms.

M2 PRESSWIRE-22 November 2004-Ofcom: Ofcom to strengthen consumer safeguards in fixed-line telecoms(C)1994-2004 M2 COMMUNICATIONS LTD

RDATE:11222004

Ofcom today announced measures to increase consumer protection from mis-selling in fixed-line telecoms services.

After an extensive public consultation which began on 29 April 2004, Ofcom has concluded, in line with a majority of responses to the consultation, that the existing voluntary guidelines on sales and marketing should become mandatory. All fixed-line service providers will be required to draw up Codes of Practice consistent with the guidelines and comply with them.

Section 3 of the Communications Act ...

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