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Article: All I want for Christmas.(rundles wrap-up)
- Article from:
- ColoradoBiz
- Article date:
- December 1, 2004
- Author:
CopyrightCOPYRIGHT 2004 Wiesner Publications, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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THIS BEING DECEMBER AND ALL, I HAVE SHOPPING ON MY MIND, and more specifically customer service as it relates to my shopping experience--admittedly a familiar theme.
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I can shop in the stores, I can shop online, I can shop using toll-free telephone numbers--and I do all three regularly--but I can't get over an inescapable fact: Most businesses haven't got a clue about how to treat customers well.
Back in my college days I had the interesting experience of working at a J.C. Penney store, right here in Denver, and I was lucky enough to draw the assignment of drilling bowling balls in the sporting-goods section. Hey, it beats ...