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Article: Low prices, loss of mission drag EAP quality down.(Employee Assistance Program)(Employee Assistance Professionals Association)
- Article from:
- Employee Benefit Adviser
- Article date:
- January 1, 2005
- Author:
CopyrightCOPYRIGHT 2005 SourceMedia, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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A number of employee assistance plan vendors agree that the quality of employee assistance program services has deteriorated over the years. The question with which they still are wrestling, however, is why.
Executives at the EAP consortium Claremont Partners believe that they know the answer. A recently released white paper claims that the common capitated pricing model and what analysts call "utilization inflation" have led to a significant drop in the ability of EAPs to deal with issues that affect workplace productivity and effectiveness.
Other EAP vendors, though, wonder if the plans' increasing association with behavioral managed care companies ...