Article: Telecoms sector top the table for investing in effective customer marketing and communications.

M2 PRESSWIRE-3 February 2005-Group 1 Software: Telecoms sector top the table for investing in effective customer marketing and communications(C)1994-2005 M2 COMMUNICATIONS LTD

RDATE:02032005

Research by Group 1 Software, conducted amongst senior marketers within the top 1000 UK companies, has found that well over half of telecoms companies, 65%, are investing in effective customer marketing and communications. The cross-industry average was 53%. The key components of effective customer marketing and communications are:

Richness of available customer data Ability to employ rich data in effective short-term campaign Ability to win back lost customers Loyalty schemes ...

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