|
|
Article: Telecoms sector top the table for investing in effective customer marketing and communications.
- Article from:
- M2 Presswire
- Article date:
- February 3, 2005
CopyrightCOPYRIGHT 2005 Normans Media Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
M2 PRESSWIRE-3 February 2005-Group 1 Software: Telecoms sector top the table for investing in effective customer marketing and communications(C)1994-2005 M2 COMMUNICATIONS LTD
RDATE:02032005
Research by Group 1 Software, conducted amongst senior marketers within the top 1000 UK companies, has found that well over half of telecoms companies, 65%, are investing in effective customer marketing and communications. The cross-industry average was 53%. The key components of effective customer marketing and communications are:
Richness of available customer data Ability to employ rich data in effective short-term campaign Ability to win back lost customers Loyalty schemes ...