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Article: Top service merely begins the journey. (world class carriers)(includes related articles)
- Article from:
- Purchasing
- Article date:
- August 13, 1992
- Author:
CopyrightCOPYRIGHT 1992 Reed Business Information, Inc. (US). This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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World class means giving the customer a competitive edge
To even get into the game in the 1990s, carriers in every mode must establish a record for efficiency and reliability.
Regular on-time pickup and delivery, little or no loss and damage, accurate rating and billing, and competitive rates are only the ante in the competition for business from major transportation buyers.
What separates world class carriers from the merely very good is a matter of focus as well as execution. It involves:
* Customer-defined and customer-specific services.
* Measures of performance against customer-defined standards.
* Processes to ...