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Article: Kohl's, Northwestern Mutual top customer satisfaction survey.
- Article from:
- The Milwaukee Journal Sentinel (Milwaukee, WI)
- Article date:
- February 15, 2005
CopyrightCOPYRIGHT 2005 The Milwaukee Journal Sentinel. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Byline: Doris Hajewski
Feb. 15--Two Milwaukee-area companies got top rankings in the University of Michigan's customer satisfaction survey released today -- at a time when consumers nationwide are generally less satisfied with shopping, insurance and e-commerce.
Kohl's Corp. is at the top of the satisfaction list for department and discount stores for the third year in a row, and Northwestern Mutual Life Insurance ranked first among insurance companies for the second year running.
The survey is the basis for the American Consumer Satisfaction Index, which fell by nearly 1 percent, with nearly all categories declining. The most recent results ...