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Article: Hospitals micro-manage to avoid macro losses. (Special Report: Health Care)
- Article from:
- Los Angeles Business Journal
- Article date:
- September 21, 1992
- Author:
CopyrightCOPYRIGHT 1992 CBJ, L.P. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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At Tarzana Medical Center, they know how to deal with a cost-conscious health care climate where profit margins are being squeezed like never before.
They micro-manage. With their custom-designed computer program, they know the budgets of every department at every hour of every day. They know how much money is coming in at every hour and how much money is going out. They even know which doctors have the best record of delivering the most efficient care.
They preach service. Everyone from the parking attendant to the neurosurgeon is evaluated in a monthly patient satisfaction study by an independent company. Salary raises are based upon that PSMS (Patient ...