Article: Hiring revamp makes the grade; Through technology and streamlining operations, the Los Angeles Unified School District has improved teacher quality and evolved into a sought-after employer.(News)

Byline: Martin Booe, Laila Karamally

Within fairly recent memory, the hiring process at the Los Angeles Unified School District was cumbersome and discouraging: long lines, surly attendants, misplaced records and endless shuttling back and forth between two locations. But in a brief two years, the LAUSD, with its 746,000 students, 80,000 employees and annual human resources budget of $28 million, has metamorphosed into a desirable employer while saving taxpayers $10 million over a 24-month period.

Much credit goes to retired Navy Capt. Deborah Hirsh, who took over as chief human resources officer in 2002. When she arrived at the school district, the ...

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