Article: Ecommerce vendor adopts VOIP for UK and Indian call centres; Actinic saves 50 in call costs.

M2 PRESSWIRE-1 April 2005-Actinic Software: Ecommerce vendor adopts VOIP for UK and Indian call centres; Actinic saves 50 in call costs(C)1994-2005 M2 COMMUNICATIONS LTD

RDATE:01042005

Weybridge, Surrey - Best selling ecommerce software developer, Actinic, has successfully implemented an international voice over internet (VOIP) system for its telephone support function, proving that IP technology is as accessible to small companies as it is to enterprises.

The new system uses VOIP technology from Avaya to allocate incoming calls seamlessly between support staff based in the UK and India. Using the telephone software, calls can be transferred directly between ...

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