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Article: Experts Available To Discuss Survey on Call Center Customer Service.
- Article from:
- Business Wire
- Article date:
- April 5, 2005
CopyrightCOPYRIGHT 2005 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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TOPIC: A survey of more than 2,000 mobile phone users found one in five users changed mobile service providers due to poor customer service from call centers, according to an article by ContactCenterWorld.com. The survey, commissioned by software provider Corizon, found the main complaint was the amount of time it took for a call center employee to deal with the customer's question. Approximately 30 percent of the participants claimed they were kept on hold longer than 10 minutes.
EXPERTS: ExpertSource can offer several highly qualified experts to comment on this story:
Michael J. Tamer is a 25-year veteran of the customer contact industry. He recently ...