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Article: KANA releases new Agent Desktop Search solution.(Kana Software Inc.)(Brief Article)
- Article from:
- Telecomworldwire
- Article date:
- May 10, 2005
CopyrightCOPYRIGHT 2005 M2 Communications Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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TELECOMWORLDWIRE-10 May 2005-KANA releases new Agent Desktop Search solution(C)1994-2005 M2 COMMUNICATIONS LTD http://www.m2.com
KANA Software, Inc. (Nasdaq:KANAE), a provider of Service Resolution Management solutions, has introduced its KANA Agent Desktop Search.
The new solution enables integration between KANA Agent IQ, the company's contact centre knowledge base, and desktop search applications.
The software enables agents to search through stored information and submit it to be published in the knowledge base, so they are able to continue working in the ...