Article: KANA releases new Agent Desktop Search solution.(Kana Software Inc.)(Brief Article)

TELECOMWORLDWIRE-10 May 2005-KANA releases new Agent Desktop Search solution(C)1994-2005 M2 COMMUNICATIONS LTD http://www.m2.com

KANA Software, Inc. (Nasdaq:KANAE), a provider of Service Resolution Management solutions, has introduced its KANA Agent Desktop Search.

The new solution enables integration between KANA Agent IQ, the company's contact centre knowledge base, and desktop search applications.

The software enables agents to search through stored information and submit it to be published in the knowledge base, so they are able to continue working in the ...

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