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Article: In-Touch Signs SI Bank & Trust to Implement Customer and Employee Feedback Programs.
- Article from:
- PR Newswire
- Article date:
- October 31, 2002
CopyrightCOPYRIGHT 2002 PR Newswire Association LLC. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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- SI Bank & Trust implements CEM feedback solutions to help improve customer and employee loyalty -
In-Touch Survey Systems Ltd. , a leader in Customer Experience Management (CEM) solutions and technologies, today announced SI Bank & Trust (SIBT), Staten Island, New York, has signed several contracts to collect customer, employee, and mortgage broker feedback. The programs use In-Touch's on-line data collection and reporting technologies, as well as a traditional paper-based survey methodology.
"This is Customer Experience Management at its very best," said Ed Hladkowicz, Regional Vice President responsible for Staten Island. "SI Bank & Trust began ...