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Article: Saying 'I'm sorry' can help.(Small Business Help Line)(business relationships)
- Article from:
- San Diego Business Journal
- Article date:
- April 18, 2005
- Author:
CopyrightCOPYRIGHT 2005 CBJ, L.P. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Question: How do you say I'm sorry in business?
Answer: In today's business world, it seems a lot of us still think we're off the hook when it comes to apologizing. But everybody makes mistakes, and the more we hone our skills at delivering apologies, the more likely we will be to mend damaged relationships that might otherwise never recover.
Whether it's a missed deadline, a flawed product, or a billing error, somebody got injured, and even if the offending party is savvy enough to acknowledge the gaffe, there's far more to an effective apology than just, "whoops, Sorry."
When your turn to beg pardon arrives, there are certain steps you must ...