Article: Gartner Says a High-Performance Workplace Will Be Essential to Business Success During Next Decade; Analysts Explain Why IT Must Move beyond Lowering Production Costs to Enhance Non-Routine Activities.

SAN FRANCISCO -- IT needs to reinvent itself from being focused on cost driven initiatives and instead help key employees create higher impact growth objectives that promote business agility through non-routine activities, according to Gartner, Inc.

"Raising productivity by cutting the cost of production time is running out of steam," said Tom Austin, group vice president and Gartner Fellow. "To increase competitive advantage, organizations need to look for opportunities to increase market impact, including value and agility, by investing in a high-performance workplace."

Gartner analysts are discussing the role of skilled workers in creating a high-performance ...