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Article: Lehigh University Selects FootPrints to Power Campus-Wide Help Desk Operations; Flexibility, Customization, and Web-Based Design of FootPrints Enables University IT Department to Maximize Existing Resources and Reduce Costs.
- Article from:
- Business Wire
- Article date:
- May 31, 2005
CopyrightCOPYRIGHT 2005 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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EDISON, N.J. -- UniPress(R) Software, Inc., a leading provider of web-based service desk automation software targeting the mid-market, today announced that Lehigh University has selected FootPrints(R) to automate its campus-wide help desk operations. One of the most respected universities in the United States, Lehigh is using FootPrints to accelerate problem resolution and track and manage all types of service and support requests received from numerous departments. Since the deployment, the use of FootPrints has expanded to automate other business processes such as documenting departmental activities and generating reports.
FootPrints offers a 100% web-based ...