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Article: Do you consider your metal finishing operation to be "World Class?(never finished)
- Article from:
- Products Finishing
- Article date:
- June 1, 2005
- Author:
CopyrightCOPYRIGHT 2005 Gardner Publications, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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This was the question posed recently by a sales prospect. Offering the only response that seemed appropriate at the time, I stated with confidence, "Absolutely." When the prospect followed up by asking why I thought so, I offered a mediocre response about delivering on time and exceeding the quality and service expectations of our customers. Once back in the safety of my car, this experience forced me to think about what, exactly, the term World Class means for a metal finishing company.
In consultant-speak, a World-Class company is one recognized as being among the top performers in the key performance areas critical to success in its industry. That sounds nice, ...