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Article: The power of empowered teams. (mortgage loans servicing) (Cover Story)
- Article from:
- Mortgage Banking
- Article date:
- August 1, 1992
- Author:
CopyrightCOPYRIGHT 1992 Mortgage Bankers Association of America. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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The secret of registering major new gains in servicing productivity may lie in moving to an empowered team approach. One thrift that tried the approach saw its number of loans serviced per employee soar from 752 to roughly 1,300.
THE MORTGAGE servicing industry is investing an increasing amount of resources in its quest to squeeze additional productivity--and thus profitability--from mortgage servicing. To date, the focus has been on applying current and developing technology and on increasing the scale of operations in the hope of reducing unit costs. That focus is well placed, as institutional investors have been investing in the servicing business and demanding ...