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Article: Satmetrix Systems' Thought Leader Roundtable Delivers Customer Experience Management Insights on Service and Support; Top Executives from Leading Global Companies Share Customer Experience Best Practices.
- Article from:
- Business Wire
- Article date:
- June 22, 2005
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FOSTER CITY, Calif. -- Satmetrix Systems, Inc., the leading provider of global enterprise customer experience management (CEM) software, announced today the findings from its most recent Thought Leader Roundtable. Top executives convened in San Francisco, California, to exchange best practices in CEM and learn how to optimize the service equation to support the overall customer experience.
"Attendees at this event found that customer service and support organizations need to capture and analyze customer feedback as quickly as possible," said Patrick Saeger, vice president of customer support at Mercury. "The real-time measurement and analysis capabilities ...