Article: NHS Direct Wales selects Sabio as strategic partner for workforce optimisation; Sabio recommend and implement Open Wave WFM to manage complex shift patterns for 350 nurses and agents to support critical 24/7 public service; Includes five-year support contract to ensure NHS Direct Wales is a leading public sector contact centre.

Article: Don't suffer the pollen this summer; One in four people are ...
Western Mail (Cardiff, Wales);  April 13, 2009 ;     700+ words ... ... health information and advice about hayfever, ring NHS Direct Wales on 0845 46 47 CAPTION(S): POLLEN PROBLEMS: Hayfever ... become quite debilitating at exam times for students. NHS Direct Wales recommends seeking advice early to try to manage your ...

Article: More people are to be trained to take swine flu calls for ...
Western Mail (Cardiff, Wales);  July 17, 2009 ;     700+ words ... ... be trained to handle calls to NHS Direct Wales about swine flu as the virus ... Almost one in five calls to NHS Direct Wales are about swine flu. But Wales ... still worried they should ring NHS Direct Wales for advice. "People should ...

Article: Helpline takes on 50 extra staff as calls flood in over HRT ...
Western Mail (Cardiff, Wales);  July 16, 2002 ;     700+ words ... ... ROBIN TURNER THE health helpline NHS Direct Wales has taken on 50 extra staff ... currently available in Europe. NHS Direct Wales advisors have been reassuring ... growing demand for health advice, NHS Direct Wales is still meeting its target ...

Article: 'Make phoning NHS Direct the route to health ...
Western Mail (Cardiff, Wales);  September 15, 2009 ;     700+ words ... ... Madeleine Brindley THE nurse-led NHS Direct Wales should become a patients' gateway ... patients when they need help. NHS Direct Wales could then ensure patients get ... life-threatening 999 calls - NHS Direct Wales is part of the Welsh Ambulance ...

Article: NHS Direct Celebrates Landmark Certification ...
M2 Presswire;  June 23, 2009 ;     700+ words ... ... excellence that should be commended." NHS Direct has been promoting best practice ... which operates in Scotland) and NHS Direct Wales as well as other public sector bodies. NHS Direct's programme team will also gain ...

Article: Doubts reign over 24-hour NHS Direct.(News)
Western Mail (Cardiff, Wales);  December 11, 2003 ;     504 words ... ... sceptical about the 24-hour NHS Direct Wales service. And a review into ... Health Improvement (CHI) said NHS Direct Wales must also work more closely ... healthcare organisations. Although NHS Direct Wales has links with some health services ...

Article: NHS Direct told to cut sick days; WATCHDOG'S ...
Daily Post (Liverpool, England);  September 15, 2009 ;     700+ words ... ... hours centre after a call to NHS Direct Wales. The GP felt that the patient ... training. Auditors concluded that NHS Direct Wales provides a valuable service ... and those in rural areas. "NHS Direct Wales is seen as something separate ...