Article: Raleigh must play tough D to keep CIAA tournament.(SPORTS SECTION)(Central Intercollegiate Athletic Association)(Raleigh Convention and Visitors Bureau)

How are things going?" David Heinl asks a visitor. "What can we improve on?" he says to another. Heinl, chief executive of the Greater Raleigh Convention and Visitors Bureau, works the luxury boxes of the RBC Center in Raleigh in late February, schmoozing with the presidents and chancellors of the Central Intercollegiate Athletic Association during the conference's annual basketball tournament.

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Some complain about parking. Others want to know if anything can be done to get alumni and fans into the arena quicker between games--while fans and alums of other teams are leaving. Heinl takes notes. "Most everything else, they're pleased ...

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