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Article: Nearshore, offshore and blended-shore: understanding your outsourcing options.(OUTSOURCING)
- Article from:
- Customer Interaction Solutions
- Article date:
- May 1, 2005
- Author:
CopyrightCOPYRIGHT 2005 Technology Marketing Corporation. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Many firms today are evaluating outsourcing options and measuring the cost-savings potential. The choices can be confusing when companies look at their options: there are nearshore providers, offshore providers and a new category of blended-shore firms. How can companies decide? The basic rules of choosing any vendor apply: carefully define your needs, and then match them to the capabilities of the providers. While price is an important consideration, the best outsourcing relationships deliver the right combination of services, languages, customer satisfaction and value.
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