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Article: KANA unveils Agent Desktop Search solution.(CRM)
- Article from:
- Customer Interaction Solutions
- Article date:
- June 1, 2005
CopyrightCOPYRIGHT 2005 Technology Marketing Corporation. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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KANA Software, Inc., a provider of service resolution management (SRM) solutions, has announced KANA Agent Desktop Search. The new solution is for enabling integration between KANA Agent IQ, the company's contact center knowledge base, with leading desktop search applications. Additionally, agents can publish new data directly to the knowledge base with the click of a button. The combination of desktop search capabilities and the KANA Agent IQ database is designed to ensure agents have access to critical and timely information stored on the desktop directly from the knowledge base. KANA Agent Desktop Search allows agents to quickly search the stored information, and then ...