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Article: Omni Hotels Takes Top Honors Among Upscale Hotels in J.D. Power and Associates Study.
- Article from:
- PR Newswire
- Article date:
- July 28, 2005
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Annual Study Ranks Omni Highest in Guest Satisfaction Among Upscale Segment
IRVING, Texas, July 28 /PRNewswire/ -- Omni Hotels ranked highest among 14 upscale national hotel brands, according to J.D. Power and Associates 2005 North American Hotel Guest Satisfaction Index Study(SM) just released. The study measured overall guest satisfaction in six areas: check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.
"Omni Hotels' first place standing is a result of our relentless focus on the customer at every touch point," said Mike Deitemeyer, president of Omni Hotels. "With our attention to detail and ...