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Article: The Grocer 33: service and availability: check out how our mystery shoppers fared this week.(insight)
- Article from:
- Grocer
- Article date:
- July 16, 2005
CopyrightCOPYRIGHT 2005 William Reed Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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TESCO: CORSTORPHINE, EDINBURGH We visited on 08.07.05 at 11.30; our shop lasted 65 minutes Time spent at the checkpoint was 6 minutes
ITEMS OUT OF STOCK 1
Tesco's Corstorphine store in Edinburgh missed out on a full basket by being out of stock of 907g own-label garden peas.
Our shopper said that the store was incredibly busy, and she was particularly impressed by the friendly staff who took their time to answer all her queries.
Twenty six out of 36 checkouts were open, which our shopper said was sufficient for the number of people in the store.
She only had to queue for two minutes, and the assistant helped to pack her goods. ...