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Is the Help Helpful? How to Create Online Help That Meets Your Users' Needs.
- Article from:
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Technical Communication
- Article date:
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August 1, 2005
- Author:
- Farkas, David K.
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Copyright informationCOPYRIGHT 2005 Society for Technical Communication. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Is the Help Helpful? How to Create Online Help That Meets Your Users' Needs
Jean Hollis Weber. 2004. Whitefish Bay, WI: Hentzenwerke Publishing. [ISBN 1-930919-60-3. 224 pages, including index. $39.95 USD (softcover).]
Jean Hollis Weber, a well-known authority on technical editing, has written a very worthwhile book on designing and developing online help systems. Is the Help helpful? is brief, clearly written and amply illustrated. It covers a broad range of topics in a prescriptive manner, generally moving from a few paragraphs of general discussion to guidelines and tips. A great deal of practical, hard-won experience comes shining through in these pages. Those new ...