Magazine article from our research archive:

Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design.

Rapid Contextual Design: A How-to Guide to Key Techniques for User-Centered Design

Karen Holtzblatt, Jessamyn Burns Wendell, and Shelley Wood. 2005. San Francisco, CA: Morgan Kaufmann. [ISBN 0-12-354051-8. 320 pages, including index. $39.95 USD (softcover).]

Imagine that you have just been assigned to produce print and online documentation for a new software product. The developers introduce you to the product and its workflow processes. You receive a login account and test the software. You produce draft content, working closely with the developers and up-dating the content to stay current with system changes.

Your team introduces the product to users for ...

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