Article: Assessing academic support: the effects of tutoring on student learning outcomes.

This article describes the developments in the assessment journey of a tutoring academic support program in a community college. The goal of our study was to determine if the Learning Center was doing what it said it was doing and what it could do to improve its services. Traditionally, the center had been evaluated on such accomplishments as serving a growing number of students. In this study, the Learning Center made a significant shift to assessment in terms of student learning outcomes. This initial process was not without reversals and constraints, as the center reexamined its goals and searched for measures of student learning. While the results confirmed the center ...

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