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Article: Technology: The Next Retail Revolution Will Be On A Screen Near You - Self- service Banking Means More Than Withdrawing Cash. Stephen Timewell Talks To Bankers About The Future Of The ATM - Its Potential As A Promotional Device And Use Via Mobile Phone An.
- Article from:
- The Banker
- Article date:
- June 1, 2005
CopyrightCOPYRIGHT 2005 FT Business. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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If the automated teller machine (ATM) represented the first revolution in retail banking, then where will the next revolutions come from and what form will they take? At NCR's Self-Service Universe conference in Athens late last month, The Banker asked bankers and vendors about the challenges of achieving exceptional customer service and improving productivity through ATMs.
While there was general agreement that the branch was far from dead and in fact undergoing a revival, the strategy for the branch going forward is very different from that of the past. With the increased functionality of ATMs, the branch, from Singapore to Spain, is becoming much more of a ...