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Coming ready or not: smart IP telephony and VoIP applications are where the telephony world is heading. For businesses the benefits for productivity and customer service are compelling. Vikki Bland reports.(telephony systems)

There's a lot happening in office telephony--and for the average small business it's almost too much. How does a voice over IP (VoIP) network differ from an IP telephony system? What is a hybrid telephony implementation? When is it time to move from a carrier service like Centrex to a key phone system to an IP-enabled service or IP PBX, and how do you go about it?

Once small businesses get their heads around the rate at which telephony is changing, the irony is that modern telephony does a lot to increase the simplicity of business operations.

So what is the difference between IP telephony and a Voice over IP network (pronounced Voyp)? IP telephony enables voice ...

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