Article: Businesses generating over 25% return on investment via inbound customer marketing; New Capgemini and Epiphany research study details the impact of inbound customer marketing at large retail banks, insurance, travel and communications firms in the United Kingdom & Ireland.

Article: IDRC Announces New Inbound/Customer Care Business ...
Business Wire;  April 6, 1998 ;     700+ words ... ... Monday announced the creation of an Inbound/customer care business unit in the United States ... separate business unit for U.S. inbound/customer care, we will help ensure appropriate ... IDRC into the leading provider of inbound/customer care outsourcing services in the United ...

Article: Davox achieves inbound customer contact management ...
M2 Presswire;  September 17, 2001 ;     700+ words ...M2 PRESSWIRE-17 September 2001-DAVOX: Davox achieves inbound customer contact management milestone; Major global companies depend on Davox for inbound customer contact (C)1994-2001 M2 COMMUNICATIONS LTD RDATE:17092001 SLOUGH, England ...

Article: Traditional and New Solutions Will Win Outsourcers New ...
M2 Presswire;  June 28, 2007 ;     700+ words ... ... Solutions Will Win Outsourcers New Inbound Customer Care Business(C)1994-2007 M2 ... analysisOutsourcing is an attractive option for inbound customer care investorsLower overheadsProfessionalismCapacity ... solutions will win outsourcers new inbound customer care businessConcentrate on ...

Article: The Ascent Group Completes a Landmark Call Center Benchmarking ...
Business Wire;  March 6, 2009 ;     700+ words ... ... delivers the results of our latest benchmarking research on inbound customer care. The Ascent Group has been conducting multi-industry ... research since 1994. Call Center Strategies 2009 profiles inbound customer care operations and provides an analysis of call center ...

Article: Chordiant advances inbound real-time marketing; Chordiant ...
M2 Presswire;  March 24, 2005 ;     700+ words ... ... delivers applications to improve marketing effectiveness for inbound customer interactions(C)1994-2005 M2 COMMUNICATIONS LTD RDATE ... at advancing the state of real-time marketing for all inbound customer inquiries and interactions. Chordiant's applications ...

Article: RMH to Expand Inbound Customer Relationship ...
Business Wire;  February 14, 2002 ;     700+ words ... ... BUSINESS WIRE)--Feb. 14, 2002 RMH Teleservices, Inc. (Nasdaq NM:RMHT) today announced that it will expand the inbound customer relationship management services it provides to Nextel Communications, Inc. (Nasdaq NM:NXTL) due to the significant ...

Article: New Service Manages Inbound Customer E-Mail ...
Direct Marketing;  March 1, 2001 ;     700+ words ...Ecometry Corporation's new E-mail Executive module allows companies to efficiently automate the management of inbound customer e-mail messages. E-mail is processed and categorized through the module's automation engine and forwarded to ...