Article: Quality improvement: the view from JCAHO. (Joint Commission on Accreditation Services of Healthcare Organizations)

Examples illustrating the philosophy behind the accreditation surveys

The management at Villa Clement Health Center, a nursing facility in Greenfield, WI, decided something had to be done about the poor meal distribution arrangements: the tray system was old and inefficient, there was no formal assembly line, and residents could not be sure hot meals would arrive hot. The system had been that way for a long time, and the prospects for rapid improvement did not seem promising.

Within a year, however, Villa Clement was implementing a new, efficient tray assembly line system with new equipment -- and projecting savings estimated at $49,000 annually. In addition, ...

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