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Commitment begets quality. (total quality management primer)
- Article from:
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Graphic Arts Monthly
- Article date:
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February 1, 1993
- Author:
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Copyright informationCOPYRIGHT 1993 Reed Business Information. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Total quality management (TQM) is a general term that describes the commitment of a company to improve operational efficiency from the ground up, on an ongoing basis. The centerpiece of a TQM program is the process improvement team, which uses statistical process control and other tools to evaluate operations. Measuring customer satisfaction is one of the more problematic aspects of TQM. the European ISO 9000 and the Malcolm Baldrige Quality Award both address this deficit.
Total Quality Management can be a boon to any printer, but not without the commitment of a company's top executives.
If you've read any business publications within the last couple of years--including this ...
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