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Article: Commitment begets quality. (total quality management primer)
- Article from:
- Graphic Arts Monthly
- Article date:
- February 1, 1993
- Author:
CopyrightCOPYRIGHT 1993 Reed Business Information, Inc. (US). This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Total Quality Management can be a boon to any printer, but not without the commitment of a company's top executives.
If you've read any business publications within the last couple of years--including this one--you are well aware that there is a great deal of talk about a management revolution going on in this country. And that this time, the experts insist it's the real thing.
All the clamour is about what has come to be known as Total Quality Management (TQM). TQM has become one of the most used (some might say "over"-used) business catch phrases since it debuted on the American business scene in the early 1980s. As such it has a multitude of meanings ...