Magazine article from our research archive:
|
|
Telecom customers grow grumpier.(NEWS & TRENDS)(Brief Article)
- Article from:
-
America's Network
- Article date:
-
May 1, 2005
- Author:
-
|
Copyright informationCOPYRIGHT 2005 Questex Media Group, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
It's tough to keep the customer satisfied.
That seems to be a main conclusion of a recent J.D. Power and Associates report about the telecom market. The company that built its reputation on measuring customer satisfaction found there's precious little of it in the broadband space.
"Telecom service providers are offering better service, yet customers still want more," says Steve Kirkeby, senior director of telecommunications research at J.D. Power.
The study, done annually, found that customer service and performance and reliability top the list of important factors when measuring overall ...
Related newspaper, magazine, and journal articles:
|
Customer service: back to basics is better.
Public Management;
December 1, 2004 ;
700+ words
...Not customer service again! We tried training, but it didn...Besides, we don't have the money for customer service programs in these tough times! Sound familiar? Attention to customer service seems to ebb and flow with the economic...
|
|
Customer service planning is essential to developing info center...
Information Outlook;
June 1, 2007 ;
700+ words
...Customer service underlies everything we do in the...our users, and more. Much of the customer service foundation is implicit in the work...information center. Creating an explicit customer service plan gives us the opportunity to...
|
|
NATIONAL CUSTOMER SERVICE AWARDS 2002: Service excellence is `the holy...
The Independent on Sunday;
November 24, 2002 ;
700+ words
......information on the quality of their customer service, with a fast-growing number dedicating...This is the message of the National Customer Service Awards 2002, held at the Grosvenor...was once king, they are now god and customer service excellence is the holy grail," says...
|
 "The Post-Standard (Syracuse, NY)")
|
CUSTOMER SERVICE WORKERS DO MANY THINGS.(Business)(Learn to work)(Column)
The Post-Standard (Syracuse, NY);
March 21, 2002 ;
463 words
......CONTRIBUTING WRITER Q) What is involved in a customer service job? A) Many industries employ customer service representatives to work with customers...services. Industries that often employ customer service reps include utilities (telephone...
|
|
DEFENDER OF CUSTOMER SERVICE
The Gazette;
January 27, 2008 ;
700+ words
...Bad customer service is rarely forgotten. In fact, the experience often...in teaching companies how to deliver exceptional customer service. As a result, poor customer service is paralyzing American companies, she said. "Businesses...
|
|
Customer service: Is there a commitment?(Taking Stock)
Business Insurance;
February 25, 2008 ;
700+ words
......published an article that I wrote on customer service problems, which I believe persist...of the service miscues. And company customer service representatives know when they have...and whether they care. If you are a customer service representative, an agent or an executive...
|
|
|
National Customer Service Awards 2003: The customer comes first Now more...
The Independent on Sunday;
October 12, 2003 ;
700+ words
......the winners of this year's National Customer Service Awards, revealing how even relatively...Bradley's absolute dedication to his customer service role has had an impact on how the...the bottom line. Little wonder that customer service is becoming increasingly ingrained...
|
|
MAKING CUSTOMER SERVICE A STRATEGIC PARTNER.
Circulation Management;
May 1, 2003 ;
700+ words
......spring to mind when one thinks of customer service. However, in recent years, the circulation...up-selling marks just the beginning of how customer service roles can overlap in a mutually beneficial...collected as a matter of course by customer service reps can help significantly ...
|
|
Customer Service,Where Art Thou?(Editorial)
Electrical Contracting Products;
March 1, 2008 ;
489 words
...Customer Service,Where Art Thou? John Dyslin, Editor If you'...frustrated by what seems to be a continuing lack of customer service today--especially by the most basic elements of customer service: common courtesy and sense. In last year's...
|
|
Customer service is entire company's responsibility
The Milwaukee Journal Sentinel;
December 15, 1997 ;
597 words
...Everyone talks about customer service these days, but whose job is it to service the customer? Traditionally, in most companies, customer service begins and ends with the customer service department. After all, why would the person...
|
|
UI BUSINESS PROFESSOR STUDIES LOUSY CUSTOMER SERVICE
US Fed News Service, Including US State News;
November 3, 2006 ;
700+ words
......it's not just your imagination. Customer service really does stink. "All measures of customer service and customer satisfaction have declined...Tippie College of Business who studies customer service and customer satisfaction. He said...
|
See all results.
Or, try our
Advanced Search.
|