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Preparing students for early work conflicts.
- Article from:
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Business Communication Quarterly
- Article date:
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September 1, 2005
- Author:
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;
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Copyright informationCOPYRIGHT 2005 Association for Business Communication. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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To improve college students' skills in resolving workplace conflict, the authors studied the types of workplace conflicts that students encounter with peers or supervisors in part-time or seasonal work and with whom they discuss these conflicts. The authors found that most students report conflicts that are process or relational in nature, with few students reporting task-oriented conflict. Nearly all students report discussing the conflict with third parties--individuals outside the organization and/or the conflict--and nearly all students find these discussions helpful in resolving or working through the conflict. Based on their literature review and research, the authors ...
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