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Article: Kor Hotel Group Reasserts Commitment to Customers and Employees With New, Intensive Service-Training Process; Kor Teams With Veteran Trainers Freeman Group Solutions to Institute Ongoing Training and Feedback Procedures at All Kor Properties.
- Article from:
- Business Wire
- Article date:
- September 12, 2005
CopyrightCOPYRIGHT 2005 Business Wire. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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LOS ANGELES -- Kor Hotel Group, the Los Angeles-based boutique hotel operator, holds a fundamental policy: Service starts with guest needs innovatively anticipated, then uniquely accommodated. To this end, Kor recently retained the services of Freeman Group Solutions to assist with the integration of a unique service-training process. Freeman's practice-oriented methodology is well known for promoting hands-on training and will extend to every employee in the Kor family, from top-level management to front-line service staff. By establishing five-star service standards at each of its properties, Kor Hotel Group seeds the creation of a new niche market within the ...
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