Article: Kor Hotel Group Reasserts Commitment to Customers and Employees With New, Intensive Service-Training Process; Kor Teams With Veteran Trainers Freeman Group Solutions to Institute Ongoing Training and Feedback Procedures at All Kor Properties.

LOS ANGELES -- Kor Hotel Group, the Los Angeles-based boutique hotel operator, holds a fundamental policy: Service starts with guest needs innovatively anticipated, then uniquely accommodated. To this end, Kor recently retained the services of Freeman Group Solutions to assist with the integration of a unique service-training process. Freeman's practice-oriented methodology is well known for promoting hands-on training and will extend to every employee in the Kor family, from top-level management to front-line service staff. By establishing five-star service standards at each of its properties, Kor Hotel Group seeds the creation of a new niche market within the ...

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