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Article: Aradiant pares labor costs with move to Tijuana: staff will provide services in both English and Spanish.
- Article from:
- San Diego Business Journal
- Article date:
- August 29, 2005
- Author:
CopyrightCOPYRIGHT 2005 CBJ, L.P. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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A cross-border combination of companies has led Aradiant Corp. to move its San Diego call center and about 350 jobs to Tijuana.
"We'll maintain our headquarters here (in Kearny Mesa) and still have American management and quality, and yet we're taking advantage of the lower labor rate for the call center portion of it," said Linda Hobbs, Aradiant's chief executive officer.
This month, privately held Aradiant acquired a Tijuana customer care unit of Grupo Melo called Sistma de Communicacion Efectiva, SA de CV for an undisclosed price.
Hobbs said she has been talking to companies in several other lower-cost countries, including India and the ...