Article: The General Motors Variation-Reduction Adviser: deployment issues for an AI application.

The Variation-Reduction Adviser (VRA) is a knowledge system for automotive assembly plants whose goal is to support quality improvement activities for assembly line processes (Cafeo et al. 2001, Morgan et al. 2001). The primary use of VRA is to improve communication in the plants and between plants to assist with problem solving necessary to keep the line producing the highest quality products. Our original prototype was tested by a "dimensional management" team working on "variation reduction" problems in a plant. Currently, other teams including "paint," "maintenance," and "general assembly" are testing it at various plant locations, so its range of application includes ...

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