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Numbers ... but lots more.

It's always disturbed me to see managers and owners managing production solely by the numbers. Numbers are good, but they're only part of the story. If over-managed, they become junk. For example, companies report expected hours instead of hours actually spent on the job. Worse yet, crews have been known to leave jobs before their work was completely or satisfactorily done so that they hit the numbers.

This doesn't translate into efficiency. It leads to inefficiencies because it can increase callbacks and negatively affect your service quality. Then you've got to throw labor at the project to get caught up and save the client, who now doesn't have the same level of trust ...

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