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Making field service fun.(ClickSoftware Technologies Ltd., contract)(Brief Article)
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Frontline Solutions
- Article date:
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May 1, 2005
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Copyright informationCOPYRIGHT 2005 Advanstar Communications, Inc. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
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Service optimization software provider, ClickSoftware Technologies Ltd., has taken a cue from the U.S. military and developed an online game to demonstrate the challenges of scheduling field technicians. Called Service Tycoon, the game simulates a dispatcher's perspective in a customer service center. Players must effectively schedule and deploy technicians, while "dealing with demanding customers, ...
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