|
|
Article: Ofcom action on silent calls.
- Article from:
- M2 Presswire
- Article date:
- October 31, 2005
CopyrightCOPYRIGHT 2005 Normans Media Ltd. This material is published under license from the publisher through the Gale Group, Farmington Hills, Michigan. All inquiries regarding rights should be directed to the Gale Group. (Hide copyright information)
|
M2 PRESSWIRE-31 October 2005-Ofcom: Ofcom action on silent calls(C)1994-2005 M2 COMMUNICATIONS LTD
RDATE:31102005
Ofcom today announced a series of measures to take action against silent calls and published the outcome of a related investigation into seven companies.
Silent calls occur when automated calling systems used by call centres for telemarketing, market research, debt collection and other purposes, generate more calls than the available call centre agents can deal with.
When the person dialled answers the telephone, there is no agent available, resulting in silence on the line. These abandoned calls can cause significant ...