Article: When residents abuse employees: abuse cuts two ways, and administrators can be caught between different--and conflicting--sets of laws in trying to manage it.(featurearticle)

In long-term care, a great deal is done to protect residents against any form of abuse--and rightfully so. Residents are the reason LTC facilities exist; they are the people who the industry serves--its customers. Aside from the fact that licensing and payment depend on ensuring that residents are well protected from any form of abuse or neglect, having systems and procedures in place to protect residents is the right thing to do. It is the very least that families expect when they place their loved ones in a facility's care.

But what are the responsibilities of an LTC facility when the residents abuse staff? In particular, what must a facility do when a resident ...

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