Article: Office suppliers target purchasing. (national account programs)

Four years ago, Mike Esbenshade, then a senior buyer at Hershey Chocolate, Hershey, Pa., made a bold move. He dumped the company's collection of office products and standardized on one company for practically all its office-equipment needs--fax, copiers, calculators, printers, and the occasional typewriter--all under a national account program.

Hershey was one of the first businesses to buy into a national account program. The company it signed with, Sharp Electronics, was one of the first to offer such a program. Today, almost all major office-equipment manufacturers offer national account programs, including Canon, Mita, and Panasonic. These companies service a ...

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